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Mountain View Hospital - Payson
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mins

Medical Records

Looking to Obtain a Copy of Your Medical Records?

We offer two ways to access your medical record:

MyHealthOne Portal:

MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day. *Note that some medical records may only be available through our hospital Medical Records office.

Access Patient Portal

Paper Copy of Medical Records:

Federal HIPAA laws require an authorization to be completed for all medical record requests, unless your provider is requesting them for your care. Your medical record, and the information it contains, is confidential. Therefore, we must confirm your identity before releasing your medical record. Only the patient or his/her legal guardian can sign the form. You can download the authorization form below:

Release of Information Form:
English | Spanish


To obtain your medical record, please bring all of the documents listed below with you to the Information Desk in the main lobby at Mountain View Hospital. We are available to accept medical records requests between the hours of 9:00am – 5:00pm, Monday – Friday.

  1. Authorization for Use and Disclosure of PHI Form – Completed and signed
  2. A current government issued photo ID (passport, driver’s license, Utah ID, or military ID)

Please be aware that it may take 5-7 business days to receive your records.

Our goal is to get your health information to the appropriate health care provider as quickly as possible; therefore we recommend that your physician (or other healthcare provider) request a copy of your medical records to be delivered directly to his/her office by fax. There is no charge to you for this service.

If you are unable to print the form from this website, you may pick up a paper copy of the authorization form in person. Please visit the Information Desk in the main lobby of the hospital where blank forms and instructions are available. You can fill out the form and turn it back in at the desk. The Information Desk will forward your request to the Release of Information specialists for processing.

Contact Information

If you have additional questions, you can call our Release of Information specialists at (801) 465-7210 or toll-free at (866) 270-2311. You can also fax your request to the toll-free fax number at (877) 865-9738.

Read more about our responsibilities and your rights for privacy here.